Terms & Conditions

These Terms & Conditions govern your use of the True Bearing website, the submission of journey requests through it, and any text (SMS) messages you exchange with us. By submitting a request, contacting us, opting in to receive messages, or otherwise using our services, you confirm that you have read, understood and agree to be bound by these terms.

If you do not agree with any part of these terms, please do not submit a request, opt in to messaging, or use our website to arrange services.

By providing your mobile phone number to True Bearing — through our booking request, contact forms, or by texting us directly — you expressly consent to receive recurring automated and non-automated SMS text messages from True Bearing at the number you provided. These messages may include booking confirmations, scheduling reminders, chauffeur arrival notices, trip updates, follow-ups about your request, and related service communications.

Message frequency varies. You may receive several messages per booking or per service engagement, and recurring messages may continue for as long as your journey or service relationship is active. You acknowledge that providing your mobile number is optional, but is required if you wish to receive text communications from us.

Standard message and data rates may apply to messages sent to and received from True Bearing, according to your mobile carrier's plan. You are responsible for any charges your carrier may impose for text messages. Check with your carrier if you are unsure what your plan includes.

You may opt out of receiving SMS messages from True Bearing at any time by replying STOP, STOP ALL, END, CANCEL, UNSUBSCRIBE, or QUIT to any message we send you. After opting out, you will receive a single confirmation message, and no further marketing or service text messages will be sent to that number.

Opting out of SMS does not affect any confirmed booking or your right to contact us by phone or email. If you provide a new number in the future, your prior opt-out will not carry over and you may opt in again.

For assistance with your messages, reply HELP to any text from True Bearing, or contact us directly using the phone number or email shown at the bottom of this page. Our support hours are 6:00 AM–10:00 PM Eastern Time, seven days a week.

If you believe you received a message in error or your number was provided to us by mistake, please reply HELP or contact us and we will remove your number from our messaging list.

Any fare estimate provided through our website, booking survey, or by text message is provided for planning purposes only. It is not a binding quote, an offer of service, or a guarantee of price.

Your confirmed fare is provided in writing after True Bearing reviews availability, routing, vehicle suitability, passenger count and any special requirements. Only once you accept that written proposal is a booking considered confirmed.

Every journey request is reviewed individually. Submitting a request does not guarantee availability or a confirmed booking. True Bearing reserves the right to decline a request where service scope, timing, or requirements fall outside what we can responsibly fulfill.

We will follow up with you about next steps after reviewing your details. Schedules, vehicles and routing are coordinated on a case-by-case basis.

You are responsible for providing accurate and complete information when submitting a request — including contact details, mobile number, travel date and time, pickup and destination, and passenger or luggage details. Inaccurate or incomplete information may affect our ability to coordinate your journey.

You confirm that the mobile number you provide belongs to you or that you are authorized to use it. Please keep sensitive security information out of website forms and text messages. For protective transportation, share only general contact details and a brief note that you would like to discuss the service privately.

Payment card details are not collected through this website or by text message. Billing, deposits and final payment are arranged separately and securely after your request is reviewed and a proposal is accepted.

Unless otherwise stated in your written proposal, any agreed deposit may be non-refundable, and cancellation terms will be outlined in that proposal before you confirm.

Passengers and booking contacts are expected to treat our team and vehicles with respect. True Bearing reserves the right to decline or terminate service where conduct poses a risk to safety, the vehicle, or the wellbeing of our staff or other passengers.

Any special accessibility, medical, or support needs should be shared in advance so we can plan appropriately. We will do our best to accommodate reasonable requests.

Your use of our website and messaging is also governed by our Privacy Policy, which describes how we collect, use, and protect your information, including mobile numbers and message content. Please review our Privacy Policy for full details.

We do not sell your personal information. We retain message records only as long as necessary to provide service and meet legal or operational requirements.

True Bearing's SMS opt-in program is designed to meet the Cellular Telecommunications and Internet Association (CTIA) guidelines for consumer consent. We verify that every opt-in is active, informed, and obtained directly from the subscriber or an authorized user of the mobile number before any messages are sent to that number.

Opt-in is collected exclusively through our website. When you submit a journey request or contact form and actively check the consent box for SMS communications, you are opting in to receive service and, optionally, marketing text messages from us. No opt-in is collected via paper form, point-of-sale sign-up, or behind a login — all consent is captured online with an affirmative, unchecked-by-default checkbox that you must select yourself.

The opt-in methods we support are: (1) the website booking request form at https://truebearing-group.com/request-a-journey, where the consent checkbox must be actively checked; (2) the website hero quick-form and contact submissions, which carry the same affirmative consent mechanism; and (3) a direct inbound text message to our business number, where your message constitutes opt-in for a reply conversation about your request.

Because opt-in is captured on our website, the governing terms and privacy practices are published alongside the opt-in: our Terms & Conditions at https://truebearing-group.com/terms and our Privacy Policy at https://truebearing-group.com/privacy. Both pages are linked from the footer of every page on our website so they are accessible at the point of consent.

Your opt-in, mobile number, and message content are never shared with, sold to, or disclosed to third parties for their own marketing purposes. Consent and message data are used solely by True Bearing and our messaging service provider to deliver and administer the messages you requested, and are protected under the obligations described in our Privacy Policy.

True Bearing coordinates transportation and messaging with care, but services are provided on a best-efforts basis subject to traffic, weather, road conditions, carrier delivery, and other factors outside our control. To the extent permitted by law, we are not liable for indirect or consequential losses, or for messages delayed, lost, or undelivered by your carrier.

Where a legal guarantee or warranty applies and cannot be excluded, it remains in force. These terms do not affect your statutory rights.

We may update these Terms & Conditions from time to time. When we do, we will revise the effective date shown below. Continued use of our website, services, or messaging after changes take effect constitutes acceptance of the revised terms.